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Job i København

▶3Shape◀ is a dynamic company focused on innovating advanced patient care. We create advanced technology and imaging techniques for non-technical medical professionals, providing them with a seamless user journey with simple and intuitive tools.We are looking for a highly motivated Senior Manager, Global Customer Support Projects (Maternity Cover) to manage the strategic development and implementation of initiatives across all global customer care functions. This is a permanent position, initially covering maternity leave until spring/summer next year, with further details to be determined. This role is a vital leadership position within a team responsible for Customer Support, Customer Experience, Academy, and Customer Success.If you're motivated by delivering top-quality customer service and have experience directing projects and managing change effectively, we want to hear from you!In this role within our team, you will take charge of:

  • Executing on a customer support project roadmap aligned with ▶3Shape◀'s business strategies.
  • Managing the entire lifecycle of customer support projects, ensuring timely delivery and adherence to budget and scope.
  • Continuously improve planned customer support initiatives and technologies, with a focus on AI.
  • Collaborating with cross-functional and regional teams to ensure alignment and integration of customer care projects.
  • Managing and maintaining customer support processes and globa...