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ServiceNow Business Architect

Job i København

In Operations at GlobalConnect we focus on delivering professional and efficient Network and IT services to the business on a Pan Nordic scale. ServiceNow is the key Service Management platform which enables the CSM/ITSM processes among other key processes in GlobalConnect – and more will come.

Primary tasks

  • Business solution design
  • Supporting business stakeholders with solution optimization and design Identify the area(s) of the code that needs to be created and/or modified • Review request for development and determine the technical design • Demonstrate the functionality to requester / business
  • Secondary tasks - ServiceNow support (in one or more of the following areas)
  • Support the code once released to Production by investigating reported issue(s) and taking the issue(s) through to resolution
  • Configuration and Development
  • Make updates based on feedback from the requester and demonstrate the updated functionality
  • Move the code from Development Instance to Test Instance using Update Sets
  • Move the code to the Production after the code is approved, and during a scheduled maintenance Window
  • Day-to-Day administration
  • Ongoing maintenance

The role as ServiceNow solution Architect will also include partnering with the business users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, ...